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Doviti
Doviti
Answer Smarter, Connect Better

Terms of Service

Last updated: June 11th, 2024


By using our AI-powered service ("the Service"), you agree to the following terms and conditions:


1. Service Description

The Service utilizes telephone services, artificial intelligence and text messaging to:

· Schedule appointments

· Answer simple questions

· Provide automated responses


2. User Eligibility and Account

2.1 The Service is available only to businesses with a valid federal Employer Identification Number (EIN) and the employees of such businesses.

2.2 You must be at least 18 years old and authorized to act on behalf of the business to use the Service.

2.3 You are responsible for maintaining the confidentiality of your account credentials.

2.4 You agree to provide accurate and up-to-date information when creating an account, including your business's valid EIN.

2.5 We reserve the right to verify your business's EIN at any time and may suspend or terminate your account if we cannot verify your business status.


3. Consent to Receive Messages

3.1 By using the Service, you consent to receive text messages and automated calls related to appointments and inquiries.

3.2 You acknowledge that message and data rates may apply.

3.3 You confirm that you are the authorized user of the phone number provided for your business.


4. AI-Generated Content

4.1 You understand that responses may be generated by AI technology.

4.2 We do not guarantee the accuracy or completeness of AI-generated content.

4.3 You are responsible for reviewing and verifying any information provided by the AI.


5. Appointment Scheduling

5.1 The Service will attempt to schedule appointments based on the information provided.

5.2 You are responsible for confirming the accuracy of scheduled appointments.

5.3 We are not liable for any missed appointments due to scheduling errors.


6. Privacy and Data Usage

6.1 We collect and process personal data as outlined in our Privacy Policy.

6.2 You grant us permission to use your data to improve our AI models and service quality.


7. Opt-Out and Consent Revocation

7.1 Your customers may opt-out of receiving messages by replying "STOP" to any message.

7.2 Opting out will prevent said customer from using the Service until they opt back in.


8. Service Limitations

8.1 The Service is provided "as is" without any warranties.

8.2 We do not guarantee uninterrupted or error-free service.

8.3 We are not responsible for delayed or undelivered messages.


9. Prohibited Uses

You agree not to use the Service for any unlawful or prohibited purpose, including but not limited to:

· Sending spam, unsolicited or marketing messages

· Harassing or threatening others

· Impersonating another person or entity


10. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause.


11. Changes to Terms

We may modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.


12. Limitation of Liability

Our liability for any claims arising from the use of the Service is limited to the amount paid by you for the Service in the past 12 months. By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also confirm that you are authorized to agree to these terms on behalf of your business.